FAQ

Economy shipping is free on all US orders of $55 or more. For orders under $55:

• Economy: $4.90 for parcels up to 5 lb, $19.90 for 5–70 lb
• Standard: $6.90 for parcels up to 1 lb, $9.90 for 1–5 lb

Your exact shipping cost is shown at checkout before you pay.

We currently ship to addresses within the United States. We hope to offer international shipping soon. Join our newsletter to be the first to know.

Orders are usually processed within 1–2 business days. Once shipped, most orders arrive within 3–7 business days depending on your location and the shipping method you choose. An estimated delivery date is shown at checkout, and you'll receive an email with tracking as soon as your order ships.

We move quickly, but if your order hasn't shipped yet we'll do our best to update or cancel it. Email us at sales@tailorandtailny.com as soon as possible with your order number.

If a parcel is returned to us as undeliverable or refused, we'll email you to arrange reshipment or a refund. Please double-check your shipping address at checkout to avoid delays.

You have 7 days from delivery to request a return or exchange. Items must be unworn, unwashed and unused, with original tags, accessories and packaging, and proof of purchase.

Returns are free on orders of $55 or more. On orders under $55, a $7 return shipping fee is deducted from your refund.

Email sales@tailorandtailny.com with your order number and the item(s) you'd like to return. We'll reply within 24 hours with return instructions. Items sent back without prior approval can't be accepted.

We're happy to exchange your item for the same style in a different size or color. Email us with your order number and the size or color you need. The replacement ships to you free of charge.

Once your return arrives and is inspected, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

We're sorry! Email sales@tailorandtailny.com right away with your order number and a photo. We'll make it right, and there's no return fee.

Please check your spam or promotions folder first. Still nothing? A typo in the email address at checkout is the most common cause. Contact us and we'll resend it.

If your order hasn't shipped yet, yes. Email us straight away with your order number and the correct address.

Use the tracking link in your shipping confirmation email, or sign in to your account to view your orders.

Items can occasionally ship in separate parcels, so check your emails for a second tracking number. If you're still missing something, email us with your order number and we'll sort it out.

We accept all major credit and debit cards.

Our pieces are designed for a comfortable, tailored fit. Measure your dog's neck, chest and back length (base of the neck to base of the tail) and compare them with the size chart on each product. Not sure? Email your dog's measurements and breed to sales@tailorandtailny.com and we'll help you choose.

Care details are listed on each product page and on the care label. In general, wash gently, lay flat to dry and store folded to keep your pieces looking their best.

Damage from chewing, scratching or rough play isn't covered by our return policy, but we'd still love to hear from you. Email us and we'll see how we can help.

Our collections are available exclusively on our website.

We release new styles every season. Join the pack at the bottom of the page for early access to new collections and special offers.