Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

To be eligible, your item must be in brand new condition: unworn, unused, unwashed, and complete with all original tags, stickers, buttons and accessories, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return or exchange, contact us at sales@tailorandtailny.com. If your request is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping

• Orders of $55 or more: free returns.
• Orders under $55: a $7 return shipping fee is deducted from your refund.

Exchanges

We accept exchanges for the same product in a different size or color. You will not be charged shipping on your new exchange order, regardless of its total value.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will not be charged a return fee for defective, damaged or incorrect items.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at sales@tailorandtailny.com.